Contact Us
At Bingo Clubhouse, we value your experience and commitment to responsible gaming practices. We are committed to providing you with the support you need when needed.
Available Support Channels
For assistance or inquiries, please feel free to reach out using one of our available channels:
Support FAQs and Help Centre
If your query has been answered by our extensive FAQ section or Help Centre, please refer there for immediate guidance. You may also find additional information on responsible gaming practices, terms of service, and technical troubleshooting within this resource.
Verification Support
For account-related issues, please visit the dedicated 'Account Help' page to access comprehensive support resources. Should you require assistance with specific queries beyond what's outlined in these resources, don't hesitate to reach out using one of our available support channels mentioned above.
Responsible Gaming Assistance
We take your well-being and gaming experiences seriously at Bingo Clubhouse. Please know that we are committed to providing guidance on responsible gaming practices through the BeGambleAware links accessible within our site. This includes helpful information regarding self-exclusion, deposit limits, reality checks, and time-outs. For personalized support or further clarification, do not hesitate to contact us.
Technical Support
For issues relating to device compatibility or technical matters concerning gameplay, you may access our troubleshooting guide in the Help Centre or seek assistance through live chat during operating hours. Should your query persist after consulting these resources, please reach out via email for escalation and support from a dedicated member of our team.
Complaints and Dispute Resolution
We take customer satisfaction seriously at Bingo Clubhouse. If you feel an issue requires attention beyond what we can offer in terms of support or resolution, do not hesitate to report this through the live chat function with as much detail as possible for further assistance from a member of our support team.
Response Time Expectations
While all requests are taken seriously and dealt with promptly by trained customer service specialists, please note that during peak periods or hours when we may be at maximum capacity, response times might slightly exceed expectations. Your patience in these instances is greatly appreciated while still acknowledging the importance of providing timely assistance to your inquiries.
Preferred Contact Methods
If you have an issue requiring support outside business hours (Monday - Friday 9am - 5pm GMT), do not hesitate to reach out using one of our available contact methods during operating hours for resolution upon next working day.
